As it’s been quite a while since I’ve posted anything I’ve been looking for something that would get me started blogging again. Given that I can be hugely critical of bad customer service I decided I should be equally complimentary when someone gets it right. Men’s Health (and their publisher Rodale) gets it right.
I’ve been a subscriber to Men’s Health for about 8 months now and really enjoy it. Easy to read, informative and very useful. A few months ago I got a random letter from Rodale (their publisher from what I can tell) that I owed them $49.95 for the Men’s Health Total Fitness Guide, something I never ordered nor received. At the time I pitched it in the trash assuming it was some sort of error or way to get me to order the books. When I got a second one that listed my account as delinquent I decided I better take action.
Today I called up the customer service number ready for a fight. I explained to the rather polite lady that I’d never ordered these books nor had I ever received them. She immediately apologized for the trouble, noted this in my account, canceled the order and confirmed for me that I was all set. “Are you still there?” she said, as I sat there stunned that it was so easy. As I thanked her she commented “it’s nice to help cheery people” – to which I explained I was ready for a fight and stunned that I didn’t have to have one.
Not really sure what this book is but now I may actually want it. Well done Rodale, well done.