As it’s been quite a while since I’ve posted anything I’ve been looking for something that would get me started blogging again.  Given that I can be hugely critical of bad customer service I decided I should be equally complimentary when someone gets it right.  Men’s Health (and their publisher Rodale) gets it right.

I’ve been a subscriber to Men’s Health for about 8 months now and really enjoy it.  Easy to read, informative and very useful.  A few months ago I got a random letter from Rodale (their publisher from what I can tell) that I owed them $49.95 for the Men’s Health Total Fitness Guide, something I never ordered nor received.  At the time I pitched it in the trash assuming it was some sort of error or way to get me to order the books.  When I got a second one that listed my account as delinquent I decided I better take action.

Today I called up the customer service number ready for a fight.  I explained to the rather polite lady that I’d never ordered these books nor had I ever received them.  She immediately apologized for the trouble, noted this in my account, canceled the order and confirmed for me that I was all set.  “Are you still there?” she said, as I sat there stunned that it was so easy.  As I thanked her she commented “it’s nice to help cheery people” – to which I explained I was ready for a fight and stunned that I didn’t have to have one. 

Not really sure what this book is but now I may actually want it.  Well done Rodale, well done.